About Us

Our Story

In 1996 Michael Marks and Don Faybrick founded Perennial Software, Inc. after working on software applications for security companies for nearly a decade. Soon thereafter they began the development of SedonaOffice, which was formally introduced in January 2000 and has since become the #1 Financial Software for Security Companies with over 60 of the SDM100 companies as clients.

Throughout the sales process many small to mid-size companies were not quite ready to make the jump to SedonaOffice. Perennial Software saw a need in the market and AlarmBiller began to take shape in 2012. In January 2014 AlarmBiller, the #1 Billing Solution for Security Dealers was launched.

Today Perennial Software employs over 20 full-time employees and continues to provide all development and support services in-house. We pride ourselves on the quality of our team members. Today we are committed more than ever to provide the best-in-class software solutions for security companies.

Over the past 15 years we have seen many changes to the security industry and we foresee many changes to come. We pride ourselves in our ability to stay ahead of the latest technologies and continuously evolving to not only meet but exceed our customers’ expectations.

Mission and Values

Our mission at AlarmBiller is to provide our customers with superior products and outstanding customer service. Our goal is simple: satisfaction of our customers. To achieve this goal, we have and will continue to create an environment that encourages, empowers, challenges and nurtures our employees so that they can work to their greatest potential and best serve our customers.

Our business practices, decisions and policies will be based on a shared system of values and beliefs. We will be guided by these principles in our interactions with each other, with our customers, and within our community.

We value intellect and innovation and those who are eager to explore, question, challenge and be challenged. We will embrace new technology, maximizing its potential in our company and for our customers.

Each individual will take responsibility for practicing and promoting the values and beliefs of AlarmBiller in all activities. We will view our jobs and our day-to-day workplace challenges within the larger context of our families, our community, and our lives.

In all of these things, we will maintain a relaxed and positive atmosphere of enjoyment of our work, our accomplishments, and each other.

Meet the Team